Tickets are limited to a maximum of ten (10) tickets per purchase.
The price of the ticket shall be the price set at the time the order
for the ticket is accepted.
Minimum children's admission age shall be 3 years old and above
with a valid ticket.
You are responsible to take note of any entry conditions or
restrictions imposed on infants in arms, children without tickets,
or any minimum children's admission age.
Children under the age of 12 must be accompanied by a parent/legal
guardian (aged 18 years old or older) at all times with a valid
JioBuddy Sdn Bhd ("JioBuddy") will not be responsible for any ticket
that is lost, stolen, or destroyed.
JioBuddy may (but is not obliged to) reprint/re-issue any lost,
damaged or stolen tickets with proof of purchase. Kindly send your
request and relevant proof of purchase via email
to [email protected] or WhatsApp us at +6011-5100 3111 at least 3
days before the concert. The new ticket will be reprinted/re-issued
on the concert day with no extra charges.
Misused/unauthorized use of ticket(s) by another attendee will not
be replaced or reissued, even if you have proof of purchase.
Purchasers should take all measures to safe-keep his/her event
The tickets may be collected at the collection point of the event
venue two (2) hours prior to the event. During ticket collection at
the collection point, you are required to present their
NRIC/Passport, proof of purchase, and order confirmation for
verification purposes before tickets are issued. JioBuddy reserves
the right not to release the ticket(s) in the event you have failed
to provide any of the aforesaid document to the satisfactory of
JioBuddy. The identity of the person collecting the ticket(s) may be
recorded by our customer service officers.
All tickets must be collected in accordance with the
delivery/collection method chosen by the purchaser with or without
charges at the sole and absolute discretion of JioBuddy. No refund
will be made for uncollected tickets.
The tickets will be delivered to the billing address / delivery
address provided by you soonest practicable. For avoidance of doubt,
the delivery of tickets is only available to customers within
Malaysia. All the risks of damage to, loss of and/or theft of the
ticket during the delivery of the ticket is deemed accepted by you
upon purchase of the said tickets.
Every Customer owns a unique QR code (on the ticket) for entry to
the event venue.
No third-party collection is allowed unless with the authorization
letter from the purchaser, NRIC/Passport, order confirmation, and
payment proof notification being presented to JioBuddy upon ticket
collection. Failing to produce any of these documents, JioBuddy
reserves the right not to release the ticket(s).
Once sold, no exchange, cancellation, and/or refund are allowed for
any reason whatsoever.
No outside food or beverage is allowed in the venue.
Your entry will be refused & your ticket(s) will be barred
without compensation if it is purchased from an unauthorized ticket
seller or scalper.
Only ticket(s) purchased through JioBuddy.asia are valid for entry.
Your ticket(s) shall not be resold or offered for resale (including
via online auction sites and/or reselling websites) or used for
advertising, promoting, or other commercial purposes (including
competitions, contests, and trade promotions) or to enhance the
demand for other good/services under any circumstances or for any
other reason whatsoever.
For the avoidance of doubt, the Sales and Services Tax (6% SST) and
all applicable tax imposed by the relevant authorities shall solely
be borne by the purchaser for every ticket purchased.
During the event, the attendee agrees to allow any search for any
prohibited items including but not limited to weapons, controlled,
dangerous and illegal substances, and recording devices.
JioBuddy reserves the right to request/to remove any attendee to
leave the event venue at any time if the attendee appears to be
under influence of drink and/or drug and/or is acting
inappropriately and / or aggressively.
Assumption of Risk
The purchaser hereby voluntarily assumes all risk and danger
incidental to the event whether occurring prior to, during, or
subsequent to the actual event, including but not limited to any
death, personal injury, loss, damage, or liability.
All the arrangements including transportation, accommodation or
hospitality relation to the event shall be arranged by you at your
own expenses and risks.
Changes to Event
JioBuddy reserves the right to withdraw, replace, add or substitute
any artists/performers' and or vary advertised programs, event
times, seating arrangements, and audience capacity without prior
JioBuddy reserves the right to postpone, cancel, interrupt or stop
the event due to adverse weather, dangerous situations, or any other
causes beyond its reasonable control.
Recording / Audiotaping
No photography, audio or video recording is allowed during the event
unless otherwise stated by JioBuddy.
By attending the event, you understand, agree and acknowledge that
(i) you may be photographed and filmed, and (ii) you hereby provide
to JioBuddy with your absolute, express consent to be photographed
and filmed. You further understand and agree that these images
and/or recordings can be registered, stored, transmitted,
broadcast/streamed, rebroadcast, and sold for archival, promotional,
and/or commercial purposes, in any manner, and in any media, now
known or hereafter discovered, without any compensation to you. Your
name, image and/or your likeness may be captured as part of and/or
used in connection with any broadcast/stream, audio, visual, or
audio-visual recording, photograph, or other reproduction or other
publication of the event ( "Footage") and may also be used by or on
behalf of JioBuddy or any of JioBuddy's parent entities,
subsidiaries, affiliates, partners, sponsors, officers,
shareholders, successors or assigns for any purpose, including, but
not limited to, archival, promotional, and commercial purposes,
without any compensation to you. You waive all other rights in and
to the Footage, including, but not limited to, all claims of
so-called moral rights. This Footage may be used as a means to
identify and facilitate the prosecution of illegal or impermissible
Postponement, Cancellations and Refunds
If the event is postponed or cancelled, a notice will be posted on
JioBuddy's website https://jiobuddy.asia or such other designated platforms ("Notice"). The Notice shall advise
the procedures for requesting a refund and the period of time within
which the purchaser could request a refund. Refunds shall be exclusive
of the RM 4.00 processing fees. For the avoidance of doubt, there shall
also be no refund for Ticketing Fee (RM4.00), The Internet Fee (RM1.50)
and The Courier Fee (RM10.00).
In the event of postponement, the ticket purchased for the original
event date may be applicable and valid for the new event date unless
otherwise notified by JioBuddy.
Refund will be refused if a request for refund is made after the
given period as stated in the Notice.
In the event of cancellation, all tickets purchased using credit
cards shall automatically be refunded to the credit cards of which
the tickets were purchased.
Tickets purchased using payments other than credit cards shall be
refunded by cheque and all the purchasers shall personally be
present at JioBuddy’s office located at [Lot 1, Jalan 19/1b, Seksyen
19, 46300 Petaling Jaya, Selangor, Malaysia] to process their refund
application. The purchasers shall produce valid, original tickets in
order to claim for refunds and submit a photocopy of NRIC to
facilitate the cheque issuance.
In the event any of the performing group is unable to attend or
participate, and beyond its organizer’s reasonable control, no
refund can be claimed under any circumstances.
Changes to Event
JioBuddy reserves the right to change or amend any terms and
conditions at any time at its sole and absolute discretion without
prior notice. By submitting your order, you confirm that you have
read, understood, and agreed to this Terms and Conditions of sales.
JioBuddy hereby reserved the right to take action against any person
who breached any of the terms and conditions herein above.